About Ecosafe

mission statement

Our mission is to provide high-quality, value-for-money, worldwide deliveries through a range of top carriers and suppliers.

our promise to you

  • To deliver professional, efficient, and high-quality advice and services.
  • To be honest and open, taking responsibility for our actions.
  • To use customer feedback, comments, and complaints to help us improve our services in the future.
0%
Air Freight
0%
Ocean Freight
0%
Road Freight
0%
Warehousing
0%
Expedited Services

OUR STANDARD OF SERVICES

When you visit us in person, we will:

  • Greet you in a polite and friendly manner.
  • Keep customer wait times to a minimum and advise you of any delay.

When you call us by phone, we will:

  • Answer your call as quickly as possible, and within 8 rings if you are calling via our switchboard.
  • Ask you if you want to speak to someone else, or leave a message, if the person you are calling is not available.
  • Answer your call in a polite and professional manner

When you write to us or send us an email, we will:

  • Confirm we have received your letter or email within 24 hours and aim to reply in full within 5 working days.
  • Explain why it will take longer if we cannot reply in full in 10 working days.
  • Reply in plain, jargon-free English

Our Team

ecosafe-exec-1.jpg

Terri Roberts

Head, Operations
ecosafe-exec-2.jpg

Vanessa Smith

Head, Global Business

what our clients say:

android-chrome-512x512-1.png

I had some *major* issues with a TNT delivery where TNT displayed an incredible amount of incompetence and caused me a lot of stress and inconvenience chasing up the shipment. I complained bitterly to Ecosafe security company about TNT’s behavior on this consignment, and I received a two-page letter which clearly showed that Ecosafe security company took the matter seriously and had spent some time discussing it with TNT. Truly excellent post-sales customer service. Whilst I will never, ever use TNT again for any of my shipments…I will use certainly Ecosafe security company again.

JD, Global, GB
tim5.png

My partner sent goods to me and I receive them at my workplace so easily!

Happy Customer – QATAR
ECOSAFE-LOGO-2.png

Reliable and very easy to use.

– SPAIN