OUR STANDARD OF SERVICES
When you visit us in person, we will:
- Greet you in a polite and friendly manner.
- Keep customer wait times to a minimum and advise you of any delay.
When you call us by phone, we will:
- Answer your call as quickly as possible, and within 8 rings if you are calling via our switchboard.
- Ask you if you want to speak to someone else, or leave a message, if the person you are calling is not available.
- Answer your call in a polite and professional manner
When you write to us or send us an email, we will:
- Confirm we have received your letter or email within 24 hours and aim to reply in full within 5 working days.
- Explain why it will take longer if we cannot reply in full in 10 working days.
- Reply in plain, jargon-free English