About Ecosafe

mission statement

Our mission is to provide high-quality, value-for-money, worldwide deliveries through a range of top carriers and suppliers.

our promise to you

  • To deliver professional, efficient, and high-quality advice and services.
  • To be honest and open, taking responsibility for our actions.
  • To use customer feedback, comments, and complaints to help us improve our services in the future.
Air Freight
Ocean Freight
Road Freight
Expedited Services


When you visit us in person, we will:

  • Greet you in a polite and friendly manner.
  • Keep customer wait times to a minimum and advise you of any delay.

When you call us by phone, we will:

  • Answer your call as quickly as possible, and within 8 rings if you are calling via our switchboard.
  • Ask you if you want to speak to someone else, or leave a message, if the person you are calling is not available.
  • Answer your call in a polite and professional manner

When you write to us or send us an email, we will:

  • Confirm we have received your letter or email within 24 hours and aim to reply in full within 5 working days.
  • Explain why it will take longer if we cannot reply in full in 10 working days.
  • Reply in plain, jargon-free English

Our Team


Terri Roberts

Head, Operations

Vanessa Smith

Head, Global Business

what our clients say:


I had some *major* issues with a TNT delivery where TNT displayed an incredible amount of incompetence and caused me a lot of stress and inconvenience chasing up the shipment. I complained bitterly to Ecosafe security company about TNT’s behavior on this consignment, and I received a two-page letter which clearly showed that Ecosafe security company took the matter seriously and had spent some time discussing it with TNT. Truly excellent post-sales customer service. Whilst I will never, ever use TNT again for any of my shipments…I will use certainly Ecosafe security company again.

JD, Global, GB

My partner sent goods to me and I receive them at my workplace so easily!

Happy Customer – QATAR

Reliable and very easy to use.